Refund Policy for Events
Refunds for Events are available if a request is made to the Greater Philadelphia Hotel Association (GPHA). Refunds are available up until 3 business days prior to the event. Refunds are not issued when a request is made with less than 3 business days prior to the event.
The refund is valid for credit card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the refund for other payment methods.
Privacy Policy
This Privacy Policy describes the commitment Greater Philadelphia Hotel Association ("GPHA") to the privacy of visitors to the GPHA website located at www.GPHA.us and of its customers ("Members"). Except as required by law or as otherwise provided herein, GPHA will take commercially reasonable steps to ensure your right to privacy. GPHA is committed to developing long lasting relationships that are built on trust and would never intentionally violate that trust.
Information We Collect
The information that GPHA collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give GPHA your consent to export your information and data to the U.S.
Membership Information.
Members are asked to provide certain personal information when they sign up for a Membership and/or services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, members may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services.
Social Media.
GPHA’s website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on GPHA's website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
Cookies and Tracking
Cookies are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one, and other methods of uniquely tracking visitors for different purposes.
You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of GPHA's website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (e.g., contact) information. However, advertisers and partners may also use their own cookies. GPHA does not control use of these cookies and is not responsible for information collected through them.
GPHA uses different types of cookies. For example, some cookies are "required cookies" which are necessary for GPHA's website to work. In addition, cookies are used to provide GPHA's existing Members with the opportunity for continued savings and increased convenience as described in more detail below.
Cookies for Improving Our Web Site
GPHA uses "performance cookies" to inform GPHA of a repeat visit. However, these cookies do not tell GPHA who a visitor is, the visitor's name, email address, or passwords.
Use of Information
GPHA uses information it collects primarily to provide and collect payment for its memberships and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use GPHA's services.
Membership Contact/Account Information.
The information collected from Members are used to manage each Member's account (such as for billing and account management purposes) and to promote other products or services that GPHA believes may be of interest to its Members. GPHA may also generate non-identifying and aggregate profiles from information that Members provide during registration (such as the total number of Members in a given category, but not their names). As explained in more detail below, GPHA may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on GPHA's website and in connection with its services. Any such aggregated and non-identifying information that GPHA collects, and any analysis of such information that it produces, is proprietary information of GPHA.
Analytics/Statistics.
GPHA uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with GPHA servers, and to administer and optimize GPHA's website. GPHA also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by GPHA are proprietary property of GPHA.
Responses to Email Inquiries.
When Members send email inquiries to GPHA, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.
Sharing of Information
Confidentiality.
With the exception of other members of the Endurance corporate family and trusted business partners who work with or on behalf of GPHA, and are subject to specific confidentiality agreements, GPHA will not provide or sell to any third party your personal information and will keep all Member information confidential, subject to the following:
Co-marketing Activities.
Some services are offered or promoted in conjunction with a GPHA partner or sponsor. For example, GPHA may partner with other corporate affiliates of Endurance or with trusted non-affiliated partners for co-promotions of a particular product or service. GPHA may share certain Member contact information but no billing information with GPHA's partner or sponsor in order to provide the relevant services or to run the promotion. If GPHA shares Member information with partners and sponsors, GPHA requires that they maintain the Member information in confidence, and use the information solely for purposes of providing the services or carrying out the agreed upon promotion.
Legal Reasons.
GPHA may access, preserve and share Member information with companies, organizations, governmental entities or individuals outside of GPHA if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). GPHA may access, preserve and share Member information as necessary to: establish or exercise GPHA's legal rights or defend against any legal claim including threatened claims involving GPHA based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of GPHA's Terms of Service.
Unsubscribe/Opt-out.
When you become a Member of GPHA, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through GPHA and/or in conjunction with GPHA's partners.
To unsubscribe from GPHA newsletters and promotional mailings, please update your preferences in your GPHA control panel or contact GPHA support. You may also unsubscribe through the links provided in promotional email messages sent by GPHA or on GPHA's behalf.
How to Access or Modify Your Information.
GPHA allows you to access, update, and correct inaccuracies in your personal information in GPHA's custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information GPHA has in its custody or control by accessing the control panel or by contacting support via email, phone or online chat. GPHA may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.
To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact GPHA support.
Data Security
Encryption. When a Member orders from GPHA, personal data transmissions are encrypted and all of the Member's personal information is protected. GPHA uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
Revisions to this Policy
GPHA reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if GPHA plans to materially change how it plans to use previously collected personal information, GPHA will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. GPHA encourages you to periodically review this page for the latest information on its privacy practices.
Contact Us Regarding This Policy
If you have any questions about this Privacy Policy or the practices described herein, you may contact:
GPHA
1617 John F. Kennedy Blvd.
Suite 810
Philadelphia, PA 19103
United States of America
Telephone: (215) 557-1900
Email: abender@gpha.us
