Greater Philadelphia Hotel Association

The Art of Five Diamond Service Workshop Mon 1/27 1:00- 3:00pm

Are you proactively engaging your customers or simply reacting to their needs? Attendees will learn how to transform the Customer Experience from transactional to personal. You'll be motivated to see your role as more than just a job, connecting to the larger purpose behind why you do what you do. Participants in this workshop will leave with immediately actionable steps to implement in their work. REGISTER >> Read More...

The Service Recovery Paradox Workshop Wed 2/26 1:00-3:00pm

Have you ever asked yourself "if an upset customer approached me, would I know how to make the customer forget why they were mad in the first place?" This highly interactive session will guide you through six steps to successful service recovery and highlight the importance of tone, empathy and providing an alternative, rather than saying no. Role playing scenarios will be incorporated. REGISTER >>> Read More...

Vendor Speed Networking Monday, 3/9 - 3:30 - 5:30PM

Vendor Speed Networking works a lot like 'Speed Dating' without the 'Dating'. It is a defined opportunity to meet hotel industry professionals face to face, in a structured format. This event offers members the perfect occasion to connect to all participants and to expand your business, social or enterprise contacts – 3 minutes at a time. Read More...

How to Get a Response to Your Emails - Thurs 4/9/ 9:30-11:30am

In this workshop participants will benefit from practical tips for structuring effective emails and will examine practical techniques to write clear and persuasive email correspondence. Registration will open February 25. Check back!

Stars of the Industry Awards Dinner

The Stars of the Industry Awards is a recognition program to celebrate the employees and programs of our member hotels who raise the level of guests experience, bring kudos to their property, and elevate the entire industry. A night to remember! Won't you please join us >>> Read More...

The 4:35 Networking Event

GPHA hosts a number of casual networking and happy hour events where members and friends mix and mingle. Events are held at a variety of city venues, so you'll meet new people, see new places, and gain valuable information and insight. Read More...

STOP The Bleed Continuing Educatoin

Stop the Bleed is a national awareness campaign. It is designed to train and equip non-medical audiences to save lives in emergency situations involving serious bleeding until help arrives. Attendees will receive a Certificate of Completion recognized by the American College of Surgeons Committee on Trauma. Read More...

GPHA The Heart of Philadelphia & Scholarship Awards Luncheon

Each year the Greater Philadelphia Hotel Association honors a person or an organization who has made an impact on the Philadelphia hotel industry with our Heart of Philadelphia Award. This year's honoree is David Marriott, COO - Eastern Region at Marriott International. PHLDiversity will receive the Winds of Change Award and the Michael M. Boyle scholarships are awarded to college and high school seniors pursuing a career in hospitality. Read More...

Our Philadelphia - The Wonderful Whirl Thru Philly 9/18

Our Philadelphia & The Wonderful Whirl Thru Philly is a fun, educational and interactive scavenger hunt. The event connects Philadelphia attractions, museums, restaurants, and retail stores with the hospitality community who promote Philadelphia to thousands of visitors who ask “What should we see?” & “Where should we eat? Read More...

GPHA Softball League

Congratulations to The Union League of Philadelphia; 2019 Softball League Champions second year in a row!

Sofitel Philadelphia wins the 2019 Summer Hotel Olympics

Summer Hotel Olympics will match member hotels against one another in friendly competition in various events. It is a fun day of camaraderie where members come together to meet and compete for the Olympic Cup. The event took place at FDR Park in South Philadelphia. Check out the photos Read More...

Alex's Lemonade Stand Weekend June 1- 9, 2019

The Greater Philadelphia Hotel Association took part in Alex’s Lemonade Stand Days for the 15th year! Our member hotels hosted a stand outside of their hotel! They served sweet treats to accompany their cups of iced cold lemonade on the hot summer days of June! With over 20 participating member hotels, we managed to raise over $20,000! The Greater Philadelphia Hotel Association also took part in CBS3’s 13th Annual Alex Scott’s: A Stand for Hope Telethon, which raised over $7 million. We would like to thank and congratulate all of our participants for another successful year in raising money to fight childhood cancer!”

GPHA Annual Golf Outing - Great outing and great weather!

Join us this spring at RiverCrest Golf Club, Montgomery County's premier golf destination. Bring your foursome and enjoy the fairways with 18-holes paired with ice cold beer, food and all the fixings. RiverCrest Golf Club provides a great course, stunning views and challenging hazards that provide the perfect day for you! check out this years photos>>> Read More...

Power Meetings and Business Opportunity Event - Check out the photos!

Where can you get decision makers in one room at one time? GPHA Power Meetings & Business Opportunity Event! This event brings members of GPHA together to network, make a connection and begin to build a trusted partnership that’s mutually beneficial. Read More...