Event Details

Event Details

GPHA Presents

Sessions for Success

“The Art of Five Diamond Service”

Presented by Jamie Cooperstein, CEO, J. Cooperstein Hospitality Consulting, LLC

Monday, September 18, 2017

1:30PM to 3:30PM

 Hotel Monaco

223 Chestnut Street

Philadelphia, PA

The Art of Five Diamond Service - Are you proactively engaging your customers or simply reacting to their needs? This highly interactive session will challenge your definition of what it means to provide fantastic service and how to exceed your customer's expectations.  Best practices for "Five Diamond" service, as outlined by AAA and implemented by North America's best hotels and restaurants, will be reviewed.  

Jamie Cooperstein is a Former Five-Diamond Concierge.

Reservations and pre-payment are required

$35 for members                   $50 for non-members

Give the “Five Diamond” in You the Tools To Succeed!


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